Skip to main contentOnce you have created a voice campaign, you can launch it, monitor its progress in real-time, and analyze detailed performance metrics.
Launching a Campaign
After creating a campaign, it will initially be in a Draft state. To start the campaign:
- Navigate to the Campaigns list.
- Locate your campaign in the table.
- Click the Actions menu (three dots) on the right.
- Select Launch Campaign.
Once launched, the campaign status will update, and the system will begin making calls according to your configured schedule and settings.
Monitoring & Analytics
Click on any campaign name to view its dashboard. The dashboard provides a comprehensive view of the campaign’s performance.
Analytics Overview
The Analytics tab shows key metrics and a graphical representation of your campaign’s activity.
Key Metrics:
- Total Calls: The total number of calls initiated by the campaign.
- Completed: Successful calls where the agent connected with the user.
- In Progress: Valid calls currently active.
- Busy: Calls where the line was busy.
- No Answer: Calls that were not answered by the customer.
- Failed: Calls that failed due to technical issues or errors.
Daily Calls Graph:
A chart visualization showing the volume of calls made over time. You can filter this view by date range (e.g., Today, This Week, This Month).
Campaign History
The Campaign History tab provides a detailed log of every call made within the campaign. This allows you to:
- Review individual call statuses.
- Access call recordings (if enabled).
- Analyze specific interactions for quality assurance.
